Returns

Thirty days

You have 30 days from delivery to return anything, for any reason. It needs to be unworn and in its original packaging. That is longer than the law requires, and it applies whether or not there is anything wrong with the piece.

Your legal right to cancel

Separately from our own policy, UK consumer law gives you 14 days from delivery to cancel the order, and a further 14 days to send the goods back. You do not need a reason. We refund the full order value including standard outbound delivery within 14 days of receiving the goods back, to the original payment method.

How to return

Email us with your order number and which pieces you are sending back.
We reply with the return address and a reference number within one working day.
Send it, keeping proof of postage.

Return postage is at your cost unless the item is faulty, damaged or not what you ordered — in that case we cover it.

Refunds

Processed within three working days of the parcel arriving. Card refunds take a further 3–5 working days to show, depending on your bank.

Faulty items

If something fails within six months, the law treats it as having been faulty from the start unless we can show otherwise. Email us with a photograph and we repair, replace or refund. Earring posts, clasps and stone settings are the usual suspects and we do not argue about them.